Business Etiquette Training


Business Etiquette Training

What is business etiquette?

Business etiquette is about relationship building with people. In other words, it relates to a set of guidelines business interactions with customers, suppliers, whether inside or outside bodies. It is all about keeping the correct image and behaving in an appropriate way.

What is business etiquette training?

Business etiquette training, a key part of soft skills & communication, facilitated by Momentum enlightens participants on the accepted behaviour patterns and manners key to their profession. It emphasises on a set of practices used and accepted in a multi-national work environment.

As the marketplace in increasing globally, companies are gradually paying more attention on conducting Cross Cultural Training. As a result, there is a huge requirement for an increased mindfulness about professional etiquette that is part of numerous cultures. This is true mainly in mobile phone etiquette, business card etiquette and email etiquette. Therefore, international corporate protocol followed by the leading cultures is the central part of this training program.

Among others, Etiquette Training happens to be one of the most requested for programs as global corporations understand that absence of knowledge in global professional etiquette can have catastrophic results on customer relationships. Our training on business etiquette is extremely impactful as our trainers have experience across numerous cultures.

This training program also emphasises on presenting oneself appropriately with finesse and creating a calm business setting for everyone. It also has a module of Grooming and Etiquette Training that is focused at young professionals that are new to the corporate environment.

Professional Etiquette

Momentum Training Solutions offers its Business Etiquette Training Program that focuses on the following areas

  • Enhanced social skills
  • Greater confidence to interact with people from all walks of life
  • Ability to make a positive first impression
  • Ability to make a lasting impression
  • Improvement in overall appearance
  • Using powerful body language
  • Using the right speech and tone of voice
  • Meeting / Conference Call/ Chat Etiquette
  • Business telephone etiquette
  • Email Etiquette Training

Corporate Etiquette Training

Greater awareness of grooming and etiquette skills will help you to increase your poise and confidence. This will significantly change the impact that you have in any formal, professional and social situations.

The Benefits are
  • Enhanced social skills
  • Greater confidence to interact with people from all walks of life
  • Ability to make a positive first impression
  • Ability to make a lasting impression
  • Improvement in overall appearance

Business Etiquette Training Outline

Training Topics

  • Social Graces, Etiquette and Body language

Making a Great First Impression

  • How to present yourself to people
  • How to make proper introductions, Paying & Receiving Compliments, Small Talk & Networking
  • Developing Your Professional and Personal Image
  • Managing Different Personalities

Greeting and Introductions

  • Greeting Components
  • The Protocol of Shaking Hands
  • Introductions
  • Introductory Scenarios
  • Addressing Individuals

Body Language

  • Understanding body language and its significant role in communication

Etiquette of Dressing

  • The do’s and don’t in dressing
  • Understand various dress codes for different occasions
  • Clothes and Corporate Culture
  • Personal Props and Accessories for Men and Women

Cell Phone Etiquette

Business Card Etiquette

Behavior outside the workplace

  • Office parties
  • Client invitations
  • Entertaining customers
  • In the pub after work

International Business Protocol

  • Corporate Protocol
  • Languages
  • Dress Codes
  • Forms of Address
  • Greetings
  • Social Situations
  • Dining Do’s & Don’ts
  • Tipping
  • Gift Giving

Multi-cultural Challenges

  • Multi-cultural Etiquette
  • Examples of Cultural Insensitivity
  • Cultural Differences and their Effects on Business Etiquette

E-Mail Etiquette

  • General etiquette
  • Sending effective messages
  • Form and tone of the messages
  • Responding to messages
  • Organizing the different parts of an email:





Subject Line

Screen Appearance





Momentum Training SolutionsTraining Methodology

  • PowerPoint Presentation
  • Role Plays
  • Games and Group Activities

The Business Etiquette Training Material created by our expert trainers are sought after by various corporates.