Conflict Management Training


What is Conflict Management?

Conflict management is when two or more people involved in differences, disputes, or debates reach an agreement of resolving it. Some key conflict management techniques are required for one to resolve workplace conflict successfully.

What is Conflict Management Training?

It is a training program that teaches people different styles of conflict management that will enable resolving conflict constructively. It focuses on conflict resolution strategies that enhance the ability of participants to manage conflict, deal with emotions and use the best practices of assertive behaviour.

How to Resolve Conflict?

This is the focus of our Conflict Management Training & contains powerful conflict management strategies that significantly help to improve conflict resolution in the workplace.

Importance of conflict management

Conflict is the result of people having differing needs, opinions, and expectations. The reality of conflict is that in any human relationship it is inevitable. More importantly, if handled well, conflict provides a powerful avenue for significant growth. Hence developing good conflict resolution techniques is very important and essential for career growth and organizational development. The importance of workplace conflict resolution has mandated us to add it to our suite of leadership training programs.

Conflict Management Skills is an essential part of building emotional intelligence, and nurturing relationships. Poorly handled conflict can affect both the employees and the clients thereby impacting the company’s bottom-line. Effective conflict resolution strategies help to build trust and commitment not only with clients but also among  colleagues.

The Conflict Management Training program conducted by Momentum Training Solutions helps to build a common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution – Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop techniques of conflict management for quickly and effectively recognizing, resolving and preventing conflict.

Below are listed some of the important components of our Conflict Management Training:

  • Outcomes:
    • Increased employee morale
    • Increased employee productivity
    • Increased employee communication
    • Increased customer satisfaction
    • Increased customer base
    • Increased profitability
  • Training Topics:
    • WIN/WIN Approach
    • Managing Emotions
    • Negotiation Skills
    • Assertiveness Skills
    • Persuasive Skills

Conflict Management Training Outline


This training program is designed to increase competence in the areas of assertive communication, influence, and conflict resolution. The focus is on real-life problems and challenges one faces in the workplace.

Participants will understand how to increase their effectiveness in getting things done while building positive working relationships and avoiding aggressive or submissive behavior patterns.

Benefits for Participants:

  • Standing up for one’s right and avoiding the feeling of being used like a ‘door-mat’
  • Increasing influence by reducing aggressive behavior
  • Remaining calm when dealing with conflict and difficult situations
  • Working more effectively with others through honest and open communication
  • Understanding others’ underlying concerns and reach win-win situations
  • Assertively persuading others to reach a particular decision at a particular point in time

Training Topics:

  • Understanding workplace conflict:
    • Defining conflict
    • Understanding levels of conflict
    • Traditional ways of handling conflict
  • Conflict Management with the Thomas-Kilmann Instrument
    • Conflict Styles
    • Competitive
    • Collaborative
    • Compromising
    • Accommodating
    • Avoiding
  • Conflict Resolution Steps
    • Getting to the Root Cause
        • Examining Root Cause
        • Identifying the Benefits of Resolution
    • Generating Options & Building a Solution
        • Generate, don’t Evaluate
        • Creating Mutual Gain Options and Multiple Option Solutions
        • Digging Deeper into your Options
        • Creating a Shortlist
        • Choosing a Solution
    • Managing Emotions
        • Keeping your cool
        • Empathy
        • Asking yourself empowering questions
        • Usage of vocabulary and how it affects emotional states
  • Assertiveness:
    • The 4 step technique of assertiveness
    • Dealing with ‘Aggressive’ and ‘Submissive’ behavior
    • The art of saying ‘No’

Training Hours:

This training program will be for a duration of 8 hours.

The conflict resolution training materials by the expert trainers of Momentum Training Solutions are highly sought after.