Team Building Training


Team Building Training

What is Team Building?

Team building is the process of getting a group of people to work collectively through various activities and events which promote motivation and cooperation. In other words, it includes: aligning around goals, building effective working relationships.


What is Team Building Training?

Team building training refers to a program where a variety of activities are used to boost social relations. It is also useful in defining roles amongst teams and involves collective tasks. Numerous team-building trainings objective is to bring out and report interpersonal difficulties in a team.

Team Building Training is sought after by corporates as it helps leaders in developing skills to bring people together to work towards a common goal. A group of people working together towards a common goal is called a Team. The skill to build teams is a critical competency that every manager should have, but few have. However, it is a skill that can be learnt. In many cases Team Training Programs can initiate this process and pass the baton to the leader to carry them through.



    Workshop Outline



Team Building Skills to Enhance Teamwork

In today’s professional environment, Corporate Team Training is the core responsibility of any manager. Corporates across the globe have people with diverse skill sets and personalities. This contributes to improper implementation, conflict and competition leading to team initiatives failing often. In order to ensure synergy, leaders have to constantly sharpen their Team Building Skills.

Teamwork Training

The Team Building Training conducted by Momentum Training Solutions equips leaders to help individuals learn how to improve their interpersonal effectiveness, minimize conflict, support, challenge, and inspire their fellow team members. Whether working with global start-ups or enhancing the effectiveness of groups that work across the organisation, our services provides all the valuable resources that team leaders, coaches, managers, and human resource experts require. It helps all those responsible for Team Development to uncover a team’s varied styles of problem-solving, communication, and conflict management. It uncovers time-tested methods of effective teamwork, thereby leading to optimized workforce productivity. These modules are an integral part of our Leadership Training interventions. Outbound is a unique methodology we adopt for enhancing teamwork.

Methodology Adopted:

  • In-house Workshop: The in-house sessions have more than 70% activity based experiential learning methodologies incorporated. The participants are involved in activities that require individuals to work as a cohesive unit. This facilitates learning of concepts through discovery. The concepts thus learnt are then correlated to work place situations through role-plays.
  • Outbound Training: The participants are taken to an unfamiliar environment and given a set of challenges to solve. The only resource they have, to accomplish these difficult tasks are their own group members. This enhances the spirit of interdependence and drives learning at a faster rate.

Key Focus Areas of our Team Building Skills Training Program

  • Communication
  • Conflict Resolution
  • Goal Setting
  • Motivation
  • Understanding Team Development
  • Problem Solving

Download Our Workshop Outline, Session Plan and Module Demo of our Team Development Training program.

View our Team Building Training Materials

Click here to view the list of clients that Momentum Training Solutions has serviced since 2005.

Benefits of Team Building Courses:

  • Builds Trust:

    Teamwork leads to more innovation, collaboration, creative thinking and higher productivity.

  • Improved Communication within the Team:

    Improved communication results in good ideas and best practices being shared openly, which results in greater productivity.

  • Nurtures an Attitude of Conflict Resolution:

    Conflicts are natural. However, whether it has positive outcomes or not, purely depends on attitudes of individual. These positive outcomes can propel teams to achieve more.

  • Increases ‘Team Synergy’:

    After attending the program the participants learn to set their personal interests aside and harness the immense power of team synergy. This allows them, without manipulating the process or its outcome to their own personal advantage, to work tirelessly to ensure team goals are met.

  • Celebrate Success Together:

    These courses educate team members to celebrate success together as a team. This means that, every member is appreciated for their contribution to success. This also means that if failure happens the team has the maturity to share responsibility. This will go a long-way in building stronger and robust high-performing teams. Teams also commit to doing team building activities in office to ensure that the momentum is not lost.


Developing Effective Teams

  • Align Tasks and Role to Skills and Motivation: However good a motivator you are, people can only motivate themselves. If the tasks assigned to the member is in line with what motivates them and what skills they possess, you have ensured that you do not have any disgruntled members in your team.
  • Take the Blame and give Credit to the Team: Giving critical and constructive feedback needs to be done alone and appreciation needs to be done in public. Never get into blame game. Cultivate the maturity to take a back seat and give all the credit to the team when they succeed.
  • Be Hard on Tasks and Soft on People: Ensure you are very clear with the deliverables and tasks assigned to individuals in your team. Give them complete understanding of the importance of each tasks. However, the act of getting things done should not interfere with the relationship you have with them.
  • Communicate and Review Performance Diligently: Always be communicating. Tell them how you feel. Review regularly. Measure their performance regularly and give feedback regularly.


Teamwork Tips

Momentum Training Solutions is committed to enhance the knowledge of people. Hence we write articles and blogs on important topics in the area of soft skills.

Read our latest articles on Teamwork and Team Building:

1. Break the Glass Ceiling of Your Perceived Limit with Outbound Training

2. Enhance Listening – A Catalyst For Relationships – with Outbound Training

3. Team Building Training for Optimal Corporate growth

Team Building Training Outline


Team building will strengthen and build the whole team while developing the individual; it helps people steer away from blame and create a climate of loyalty and support.

This training program aims at aiding managers understand the various elements that go into building and managing an effective team.


  • Understanding of various team roles and how to harness the different strengths and styles to improve team performance
  • Dysfunctions of a team and how to work in collaboration
  • Explore techniques that enable individuals and teams to address the communication and process issues that are barriers to high performance
  • Reflection of one’s own role and preferred style in a team.
  • Effective Feedback

Training Topics:

  • Requirements and features of a team
  • Bruce Tuckman’s model of team development
    • Forming
    • Storming
    • Norming
    • Performing
    • Adjourning
  • Understanding team dynamics – Johari Window
  • Managing a team
    • Selection
    • Bonding
    • Development
    • Optimizing performance
    • Assessment
  • The Role of the Leader/Team Member
    • Understanding the stages of team building
    • Leadership/Team Member behavior for each stage
    • The art of delegation
    • Building trust
    • Creating a collaborative work environment
  • The importance of giving and receiving regular feedback

Training Hours:

The duration of the training program will be 8 hours


What is BPO Training?

Our BPO Training and ITES Training Programs focuses on a wide array of skills required to function productively in the present Indian environment of flourishing BPO companies and IT Enabled Services.

With the growth of the BPO and ITES sector in India, there has been a steep rise in the demands for training at the foundation and managerial levels. We recommend that BPO/ITES training in India be outsourced as the skills required, such as Language Training, Accent Neutralization, Customer Service and Cultural Orientation, are of a highly specialized nature and require experienced professionals to facilitate these sessions. If not handled in the right fashion the results could be detrimental to the professional growth of the trainee and the organization.

Workshop Outline

Momentum Training Solutions uses its extensive experience of working in and interacting with BPO/ITES organizations both in India and abroad. This experience has been translated into our training programs which combine experiential learning with theoretical concepts in order to enable trainees to enjoy their ‘learning journey’.

The BPO training and ITES training program conducted by Momentum Training Solutions primarily cover the following areas:

  • Email Etiquette Training
  • Telephone Etiquette
  • Customer Service Training
  • Voice and Accent Training
  • Business Writing Training
  • English Language Training
  • Communication Skills Training
  • Cross Cultural Training

Below are a few BPO/ITES organizations for whom we have conducted training:

  • Sacombank
  • Cognizant
  • Calsoft
  • L&T Infotech
  • Standard Chartered Global Business Services
  • TATA Communication
  • Sutherland
  • Allsec Technologies
  • 24/7 Customer
  • Worldbank

BPO Training Outline


The objective of this training program will be to help participants understand and use a neutral English accent that can be easily understood by people from various cultures across the globe. The methodology will include a combination of presentations, activities, assignments, evaluations, practice and feedback.

Training Topics:

  • Accent Neutralization
    • Identifying and dealing with Mother Tongue Influence (MTI)
    • Pronunciation
    • Vowel Sounds and Consonant Sounds
    • Using Inflection
    • Using Intonation and syllable stress
    • Pausing for effect
    • Reducing Rate of Speech
  • Business Writing
    • Getting to the point
        • Being concise
        • Paragraphing
        • Use of lists
        • Framing effective questions
  • Choosing the right tone
  • Using non-discriminatory language
  • Punctuation, grammar and spelling
  • Organizing thoughts
  • Structuring paragraphs and sentences

Customer Service:

  • Understanding 21st century customer service from a global perspective
  • Internal vs. External customers
  • Developing customer service orientation
  • Setting and managing customer expectations
  • Essentials of quality customer service
  • Creating ‘Customer Delight’
  • Dealing with different kinds of customers
    • Aggressive/demanding customers
    • Angry customers
    • HR process-ignorant customers
  • Customer service mistakes & ways to overcome them

Customer Handling:

  • Role play: Handling an IT-ignorant customer
  • Role play: Handling a frustrated customer
  • Using reflective listening
  • Empathizing with customers

Telephone Etiquette:

  • Introduction:
    • Greeting
    • Using the customer’s name accurately & effectively
  • Identifying the customer’s needs:
    • Probing
    • Using the right kind of questions
    • Using questions effectively
  • Gathering information:
    • Re-statement
    • Paraphrasing
    • Summarizing
  • Resolution:
    • Respectfully giving directions (avoiding being blunt)
    • Moving at the customer’s pace
    • Avoiding jargon
  • Effective call handling:
    • Hold procedure
    • Avoiding ‘Dead Air’
    • Avoiding fillers
    • Active listening
    • Avoiding forbidden phrases (e.g. “Just a second”)

Communication Skills

  • Verbal communication
    • Probing Skills
        • Open-ended Questions
        • Close-ended Questions
        • Counter-productive questions
    • Paraphrasing
    • Summarizing
  • Non-verbal communication
    • Tone of voice
    • Rate of speech
    • Courtesy and politeness
    • Body language
  • Activity
    • 2 minute free speech on various topics
    • Call simulation
  • Listening skills
  • Active Listening
  • Reflective Listening
  • Passive Listening

Training Hours:

Our recommendation is for 40 hours of training

Momentum Training Solutions also conducts training programs in Soft Skills Training & Communication Skills Training that has proved to be extremely beneficial to corporate employees.